Terms of Service

Effective Date: June 12, 2026  |  Last Updated: June 12, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Costa Vida ("Company," "we," "us," or "our"), governing your access to and use of the Website costavida-meals.click and all related services, features, content, and functionality offered by Costa Vida (collectively, the "Services").

By accessing, browsing, registering on, or otherwise using our Website or Services, you represent and warrant that:

• You are at least eighteen (18) years of age or the legal age of majority in your jurisdiction;
• You have the legal capacity and authority to enter into this binding agreement;
• You will use our Services only in compliance with these Terms and all applicable federal, state, and local laws and regulations;
• Any information you provide to us is accurate, current, and complete.

If you are accessing or using the Services on behalf of a business entity or organization, you represent and warrant that you have the authority to bind that entity to these Terms, and all references to "you" shall include both you individually and the entity you represent.

These Terms incorporate by reference our Privacy Policy, which is available on the Website, and any additional guidelines, rules, or supplemental terms that may apply to specific services or features we offer. Our Privacy Policy governs the collection, use, and disclosure of your personal information in connection with your use of our Services.

2. Description of Services

Costa Vida is a food service company that operates through its Website at costavida-meals.click. Our Services include, but are not limited to, the following:

• Online Food Ordering: We provide an online platform through which users may browse our menu, customize their meal selections, and place orders for food and beverages offered by Costa Vida.
• Meal Delivery and Pickup: Costa Vida facilitates delivery of food orders to designated addresses and/or offers in-store or curbside pickup options, subject to availability in your geographic area.
• Menu Information and Nutritional Content: We provide detailed menu descriptions, pricing, ingredient lists, and where available, nutritional information to assist users in making informed food choices.
• Account Management: Registered users may create and manage personal accounts to streamline the ordering process, track order history, store payment information, and receive exclusive offers.
• Promotions and Loyalty Programs: From time to time, Costa Vida may offer promotional discounts, loyalty rewards, gift cards, or other special offers to eligible users.
• Customer Support: We provide customer service and support through various channels, including email and other methods as may be made available.

Costa Vida reserves the right, in its sole discretion, to modify, suspend, discontinue, or restrict access to any portion of the Services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of Services.

Our Services are intended for personal, non-commercial use only, unless otherwise expressly authorized by Costa Vida in writing. Availability of menu items, pricing, and delivery zones may vary by location and are subject to change without prior notice.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of using our Services, you agree to:

• Provide accurate, truthful, current, and complete information when creating an account, placing orders, or communicating with Costa Vida;
• Maintain the security of your account credentials and immediately notify us of any unauthorized access or suspected breach of your account;
• Comply with all applicable federal, state, and local laws and regulations in connection with your use of the Services;
• Use the Services only for lawful purposes and in a manner that does not infringe the rights of others;
• Accept full responsibility for all activities conducted through your account;
• Promptly pay all applicable fees, charges, and taxes associated with your orders.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following prohibited activities when using our Website or Services:

• Fraudulent or Deceptive Conduct: Using false, misleading, or fraudulent information in connection with any order, account registration, or communication with Costa Vida;
• Unauthorized Access: Attempting to gain unauthorized access to any portion of the Website, server systems, databases, or networks connected to our Services;
• Interference with Services: Introducing viruses, malware, Trojan horses, worms, or any other malicious code or program that may damage, disrupt, or interfere with our Website or Services;
• Scraping and Data Mining: Using automated tools, bots, spiders, crawlers, scrapers, or similar data-gathering technologies to extract, collect, or harvest data from our Website without our express written consent;
• Reverse Engineering: Decompiling, disassembling, reverse engineering, or otherwise attempting to derive the source code of any software component of our Website or Services;
• Spam and Unsolicited Communications: Using our Services to send unsolicited commercial messages, chain letters, spam, or any other form of unauthorized advertising;
• Harassment and Abuse: Using our Services to harass, threaten, defame, intimidate, or abuse any individual, including Costa Vida employees, contractors, or other users;
• Intellectual Property Infringement: Reproducing, distributing, displaying, or creating derivative works from any content on our Website without prior written authorization;
• Commercial Resale: Purchasing food or Services from Costa Vida for the purpose of unauthorized commercial resale without our express written permission;
• Impersonation: Impersonating Costa Vida, our employees, or any other person or entity in connection with your use of the Services;
• Circumventing Security Measures: Attempting to probe, scan, or test the vulnerability of our systems or circumvent any authentication or security measures;
• Unlawful Use: Using the Services for any purpose that violates applicable federal, state, or local laws, including but not limited to consumer protection laws, food safety regulations, or data protection statutes.

Violation of any of the above prohibited activities may result in immediate suspension or termination of your account, denial of access to our Services, and may subject you to civil and/or criminal liability under applicable law.

4. Account Registration and Security

Certain features of our Services may require you to create a user account. When registering, you agree to provide accurate and complete information and to keep your account information updated. You are solely responsible for maintaining the confidentiality of your username and password and for all activities that occur under your account.

Costa Vida reserves the right to refuse account registration, cancel accounts, or remove content at our sole discretion, without prior notice, particularly if we believe you have violated these Terms or engaged in fraudulent or abusive behavior.

You agree to notify Costa Vida immediately at [email protected] if you discover or suspect any unauthorized access to or use of your account. Costa Vida shall not be liable for any loss or damage arising from your failure to comply with these account security obligations.

5. Orders, Pricing, and Payment Terms

5.1 Order Placement

When you place an order through our Website, you represent that you are authorized to use the payment method provided and that the information you submit is accurate and truthful. All orders are subject to acceptance and availability. Costa Vida reserves the right to refuse, cancel, or limit any order at our discretion.

By submitting an order, you make an offer to purchase the items selected at the listed prices. A binding contract is formed upon our confirmation of your order via email or other notification. Costa Vida is not responsible for errors in order placement made by users.

5.2 Pricing

All prices displayed on our Website are in United States Dollars (USD) and are subject to change without prior notice. Prices may vary by location and do not include applicable sales taxes, delivery fees, or service charges, which will be disclosed at checkout before you complete your purchase.

In the event of a pricing error on our Website, Costa Vida reserves the right to cancel the affected order and provide you with a full refund. We will notify you of any such error as promptly as reasonably practicable.

5.3 Payment

Payment for orders must be made through the authorized payment methods available on our Website. By providing your payment information, you authorize Costa Vida and/or our third-party payment processors to charge the applicable fees to your selected payment method. All payments are processed in accordance with applicable Payment Card Industry (PCI) standards.

Costa Vida does not store complete credit card or debit card numbers on our servers. Payment information is processed and stored by our authorized third-party payment service providers in compliance with applicable security standards.

5.4 Refunds and Cancellations

Refunds and cancellations are subject to Costa Vida's Refund Policy, as may be published on our Website from time to time. In general, once an order has been confirmed and preparation has commenced, cancellations may not be accepted. If you experience an issue with your order, please contact us promptly at [email protected].

6. Food Allergen and Nutritional Information

Costa Vida makes reasonable efforts to provide accurate and up-to-date information regarding ingredients, allergens, and nutritional content for our menu items. However, we cannot guarantee that our food is completely free from any particular allergen, as our products are prepared in facilities that may handle common allergens including, but not limited to, peanuts, tree nuts, gluten, dairy, eggs, soy, fish, and shellfish.

Nutritional information provided on our Website is approximate and may vary based on portion sizes, preparation methods, ingredient variations, and regional differences. This information is provided for general informational purposes only and does not constitute medical or dietary advice.

7. Intellectual Property Rights

All content, materials, and information available on or through our Website and Services, including but not limited to text, graphics, logos, images, photographs, audio and video clips, digital downloads, data compilations, software, and the overall "look and feel" of the Website (collectively, "Content"), are the exclusive property of Costa Vida or its licensors and are protected by United States and international intellectual property laws, including copyright, trademark, trade dress, patent, and trade secret laws.

The Costa Vida name, logo, and all related marks, product names, and trade names are trademarks or registered trademarks of Costa Vida. Nothing in these Terms grants you any right to use any trademark, service mark, logo, or trade name of Costa Vida without our prior written consent.

Subject to your compliance with these Terms, Costa Vida grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Website and Services solely for your personal, non-commercial purposes. This license does not include:

• Any resale or commercial use of the Website or its Content;
• Any collection or use of product listings, descriptions, or prices for competitive purposes;
• Any derivative use of the Website or its Content;
• Any downloading or copying of account information for the benefit of a third party;
• Any use of data mining, robots, or similar data-gathering and extraction tools.

Any unauthorized use of our Content or intellectual property immediately terminates the license granted herein and may constitute a violation of applicable copyright, trademark, and other laws, subjecting you to civil and/or criminal liability.

If you believe that any content on our Website infringes your intellectual property rights, please notify us in accordance with the Digital Millennium Copyright Act (DMCA) by sending a written notice to [email protected] that includes all required information as specified under 17 U.S.C. § 512.

8. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. COSTA VIDA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, TIMELINESS, OR AVAILABILITY OF THE WEBSITE OR SERVICES;
• WARRANTIES THAT THE WEBSITE OR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE;
• WARRANTIES REGARDING THE QUALITY, SAFETY, OR SUITABILITY OF ANY FOOD PRODUCTS ORDERED THROUGH OUR SERVICES;
• WARRANTIES REGARDING THE ACCURACY OF NUTRITIONAL OR ALLERGEN INFORMATION PROVIDED ON THE WEBSITE.

Costa Vida does not warrant or guarantee that files, data, or other content available for download through our Website will be free of viruses or other harmful components. Your use of our Website and Services is at your sole risk.

Some states do not allow the exclusion of implied warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions may not apply to you depending on your state of residence.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, IN NO EVENT SHALL COSTA VIDA, ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, AGENTS, CONTRACTORS, SUPPLIERS, LICENSORS, OR AFFILIATES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, BUSINESS, DATA, OR GOODWILL;
• PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM YOUR USE OF OR INABILITY TO USE OUR SERVICES;
• UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• CONDUCT OF ANY THIRD PARTY ON OR IN CONNECTION WITH OUR SERVICES;
• ANY OTHER MATTER RELATING TO OUR SERVICES;

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT COSTA VIDA HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

IN NO EVENT SHALL COSTA VIDA'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO COSTA VIDA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. Nothing in these Terms limits our liability for fraud, gross negligence, willful misconduct, death or personal injury caused by our negligence, or any other liability that cannot be excluded or limited under applicable law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Costa Vida and its officers, directors, members, employees, agents, contractors, suppliers, licensors, and affiliates (collectively, the "Indemnified Parties") from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to:

• Your access to or use of our Website or Services;
• Your violation of any provision of these Terms;
• Your violation of any applicable federal, state, or local law or regulation;
• Your infringement of any intellectual property rights or other rights of any third party;
• Any content you submit, post, or transmit through our Website or Services;
• Any misrepresentation made by you;
• Your negligence or willful misconduct.

Costa Vida reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate fully with our defense of such claims. You may not settle any such claim without our prior written consent.

11. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Costa Vida. These links are provided for your convenience and informational purposes only. Costa Vida has no control over, and assumes no responsibility for, the content, privacy policies, terms of service, or practices of any third-party websites or services.

We encourage you to review the terms of service and privacy policies of any third-party websites or services you visit. Your access and use of third-party websites and services is subject to those third parties' terms and policies, not these Terms. Costa Vida shall not be liable for any loss or damage resulting from your use of, or reliance upon, third-party content, products, or services.

12. Privacy and Data Protection

Costa Vida is committed to protecting your personal information. Our collection, use, and disclosure of personal data are governed by our Privacy Policy, which is incorporated herein by reference and forms an integral part of these Terms. By using our Services, you consent to the data practices described in our Privacy Policy.

To the extent applicable, our practices are governed by the following laws and regulations:

If you are a California resident, you may have additional rights under the CCPA/CPRA, including the right to know what personal information we collect, the right to delete your personal information, the right to opt-out of the sale or sharing of your personal information, and the right to non-discrimination for exercising your privacy rights. To exercise these rights, please contact us at [email protected].

13. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States of America and the laws of the state applicable to the business operations of Costa Vida, without regard to any conflict-of-law principles that would require the application of the law of any other jurisdiction.

Subject to the dispute resolution provisions set forth in Section 14 below, you agree that any legal action or proceeding arising under or relating to these Terms or your use of the Services shall be brought exclusively in the competent federal or state courts located within the United States, and you hereby irrevocably consent to the personal jurisdiction and venue of such courts.

You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of our Services or these Terms must be filed within one (1) year after such claim or cause of action arose, or such claim will be forever barred.

14. Dispute Resolution and Arbitration

14.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact Costa Vida at [email protected] and provide a written description of your dispute, including your name, contact information, and the nature of your claim. Costa Vida will attempt to resolve the dispute informally within thirty (30) days of receiving your notice. If we are unable to resolve the dispute informally within that period, either party may proceed with formal dispute resolution as described below.

14.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Except for disputes that qualify for small claims court, you and Costa Vida agree that any dispute, controversy, or claim arising out of or relating to these Terms, your use of the Services, or any products or services provided by Costa Vida shall be resolved exclusively through final and binding arbitration. The arbitration shall be conducted by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules then in effect, which are available at www.adr.org.

The arbitration shall be conducted in English. The arbitrator shall have the authority to award any remedy that would be available in a court of competent jurisdiction. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

14.3 Class Action Waiver

YOU AND COSTA VIDA AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE PROCEEDING. Unless both you and Costa Vida agree otherwise in writing, the arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

14.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent or enjoin the actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidential information, or other proprietary rights.

15. Term and Termination

These Terms shall remain in full force and effect for as long as you access or use our Website or Services. Costa Vida reserves the right, in its sole discretion and without prior notice, to:

• Suspend or terminate your account and access to the Services at any time, for any reason or no reason, including but not limited to your violation of these Terms;
• Refuse service to any individual or entity at our sole discretion;
• Discontinue, modify, or restrict any aspect of our Services without liability to you.

You may terminate your account at any time by contacting us at [email protected] or by following the account deletion procedures available within your account settings, if applicable.

Upon termination, your right to use the Services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including without limitation, ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability.

16. Changes to Terms

Costa Vida reserves the right to modify, amend, update, or replace these Terms at any time, in its sole discretion. When we make material changes to these Terms, we will provide notice by:

• Posting the revised Terms on our Website at costavida-meals.click with an updated "Last Updated" date;
• Sending an email notification to the address associated with your account (if applicable);
• Displaying a prominent notice on our Website.

Your continued access to or use of the Services after the effective date of any revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must immediately discontinue your use of the Services and, if applicable, close your account.

We encourage you to periodically review these Terms to stay informed of any updates. The most current version of these Terms will always be available at costavida-meals.click.

17. Severability

If any provision of these Terms is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of any other provision of these Terms, which shall remain in full force and effect.

The failure of Costa Vida to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver of any provision of these Terms will be effective only if made in writing and signed by an authorized representative of Costa Vida.

18. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices, policies, or guidelines published by Costa Vida on the Website, constitute the entire agreement between you and Costa Vida with respect to your use of the Website and Services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding such subject matter.

No oral or written information or advice given by Costa Vida or its authorized representatives shall create a warranty or expand the scope of these Terms in any way. You may not assign or transfer these Terms or any of your rights or obligations hereunder without the prior written consent of Costa Vida. Costa Vida may freely assign these Terms without restriction.

19. Force Majeure

Costa Vida shall not be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, governmental actions or restrictions, labor disputes, supply chain disruptions, power outages, telecommunications failures, or civil unrest. In the event of a force majeure event, Costa Vida will make reasonable efforts to resume normal operations as soon as practicable.

20. Contact Information

If you have any questions, concerns, or complaints regarding these Terms of Service, or if you wish to exercise any of your legal rights, please contact us using the following information:

We will use reasonable efforts to respond to your inquiry within a reasonable timeframe. For urgent matters related to food safety or account security, please indicate the nature of your concern in the subject line of your email so that we may prioritize your request appropriately.